Shipping Policy

Last updated: September 2026

At Celeste Wynn, operated by Usman Raza in Australia, we aim to deliver a reliable and seamless shopping experience for our customers in the United Kingdom and around the world. This Shipping Policy outlines our processing times, estimated delivery schedules, shipping costs, and custom terms.

1. Order Processing Times

• All orders are subject to a processing period before dispatch.

• Standard Order Processing Time: 1 to 2 working days (Monday to Friday, excluding public holidays).

• Orders placed over the weekend or on public holidays will begin processing on the next business day.

• You will receive a confirmation email containing your tracking information once your parcel has been dispatched.

2. Shipping Destinations, Times & Rates

We ship directly to the United Kingdom as well as selected international destinations. Delivery timeframes are estimates and commence from the date of dispatch rather than the date of order.

Delivery to the United Kingdom

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Delivery	7 to 14 working days	Free / Flat Rate (as shown at checkout)

Please note: Unexpected delays may occasionally occur due to seasonal high volumes, customs inspections, or adverse weather conditions.

3. Order Tracking

Once your order has shipped, you will receive an automated Shipping Confirmation email containing a tracking link and tracking number. You can monitor the progress of your parcel directly via the courier's tracking portal.

If you have not received a tracking update within 5 working days of placing your order, please contact our support team at celeste.wynn@outlook.com.

4. Import Customs, VAT & Taxes

Because our business is based in Australia and products are shipped internationally to the United Kingdom:

• UK VAT & Customs Duties: Orders shipped to the UK may be subject to local VAT, import duties, and courier handling fees upon arrival in the UK.

• Customer Responsibility: Unless VAT/taxes are explicitly calculated and collected at checkout, the customer is responsible for paying any import VAT, customs fees, or tariffs levied by UK border authorities.

• Refused Deliveries: If a parcel is refused by the customer due to unexpected customs charges, the customer will be responsible for the original shipping costs and any fees incurred in returning the package to us.

5. Correct Address Information

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.

If you discover an error in your delivery address, please email us immediately at celeste.wynn@outlook.com with your order number. Once an order has been dispatched, we are unable to amend the shipping destination.

6. Delayed, Missing, or Damaged Parcels

• Damaged Items: If your package arrives damaged, please take clear photos of the packaging and product, and contact us at celeste.wynn@outlook.com within 48 hours of receipt.

• Delayed / Lost Parcels: If your package has not arrived within 21 working days from the dispatch date, please reach out to us so we can open an investigation with the courier service. Under UK statutory rights, if an item is not delivered within a reasonable timeframe (or within 30 days of purchase), you are entitled to a full refund or replacement.

7. Business & Support Contact Details

If you have any questions regarding your delivery or order status, please contact us:

• Store Name: Celeste Wynn

• Business Operator: Usman Raza

• Contact Email: celeste.wynn@outlook.com

• Contact Phone: +61 2 8541 5784

• Business Address: 45 Bow Avenue, Parklea, New South Wales, Postcode 2768, Australia